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| Goods Exchange Policy |
EXCHANGE OF GOODS
Goods Quality Defects
If the goods purchased by the Consumer is proven by the Company to be of substandard quality or with
manufacturing defects, the Company will exchange the goods if it is within seven (7) days from the date of purchase.
Blood Type Compatibility / Other Valid Reasons
In the case that the goods purchased by either the Consumer is deemed not suitable either due to Blood Type
issues or other reasons provided that the goods purchased are within seven (7) days from the date of purchase
and are in its original condition complete with sealed packaging, the Company will exchange the goods or
substitute them with goods that are equal or close to the economic value.
Goods Wrongly Delivered
In the case that the good(s) received do not match good(s) ordered on-line by the Consumer, he/she must
immediately notify the Company within three (3) working days from the date of receipt. The Company will
exchange the goods and bear the delivery charges.
Goods Damaged Upon Delivery
In the case that the goods are damaged during delivery, the Consumer is to notify the Company within three (3)
working days from the date of receipt. Upon approval, the Company will replace the goods and bear the
delivery charges.
GOODS CAN NOT BE EXCHANGED
Under the following terms and conditions, the Company has the right to reject any request for goods exchange:
a) The Company believe that he/she does not follow recommended storage instructions, eg. the goods ware
kept at an improper place / storage, exposed to humidity and heat.
b) He / She is unable to produce receipt / proof of payment.
c) The date of purchase as indicated in the receipt exceeded seven (7) days.
d) The Company found that the goods are not in its original condition, eg. Torn packaging, scratches, dents,
dirt or any other sign of use.
DELIVERY CHARGES
Delivery charges will only be waived for the following reasons :
a) Goods quality defect.
b) Wrongly delivered goods or damaged good(s) during delivery.
The approval of all request is at the sole discretion of Easy Pha-max Marketing Sdn. Bhd.
For all enquiries, please call PRM Department during office hours. The number to call is 03-8068 1699.
EASY PHA-MAX MANAGEMENT
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